Coinhouse review

Coinhouse is a French crypto platform that combines purchases and sales with customer support and optional investment services. It is geared toward eligible European customers who want euro funding and a more guided experience than a trading terminal alone provides. The platform's current regulatory position is stronger than descriptions based only on its former registration: it now holds a MiCA authorization. Its service model also comes with explicit transaction charges and a smartphone requirement for strong authentication.

At a glance

• Founded: 2014, tracing its origins to La Maison du Bitcoin.
• Headquarters: Paris, France.
• Regulation and licences: COINHOUSE SAS holds MiCA authorization from the French Financial Markets Authority for specified crypto services.
• KYC requirement: Identity document and a photo verification process; further source of funds evidence may be requested.
• Supported countries: France and eligible European customers, subject to document and geographic restrictions.
• Number of cryptocurrencies: More than 70 advertised; the available selection can change.
• Fiat deposits: Euro bank transfers and eligible payment cards.
• Mobile app: Yes; a linked smartphone is required for strong authentication.

Sign up and KYC process

Coinhouse requires a valid identity document and a camera phone to photograph the document and the applicant. Its account guidance accepts qualifying passports, national identity cards or residence permits, and explicitly excludes driving licences. It may request evidence of the origin of deposited euros or crypto. A first transfer from the customer's own bank account at a European Union institution may also be needed to complete account opening, depending on the case.

The service therefore suits customers able to document both identity and the source of funds when requested. An eligible document alone does not remove geographic restrictions in the terms. Once the account is active, the linked smartphone remains important: Coinhouse uses it to approve logins and sensitive actions. Browser access is available, but someone planning to operate entirely without a compatible phone should account for that requirement before relying on the platform.

Fees

Coinhouse's published Classic tariff for individuals charges 0.99% for purchases through the Euro Account or a euro bank transfer, 1.99% for card purchases, 1.29% for sales and 0.79% for crypto swaps. A fixed €0.12 processing fee applies to the starred transactions in the schedule. This combination matters especially for smaller orders, where a fixed charge makes the effective cost higher than the percentage alone suggests. Business accounts have a separate tariff.

The same tariff lists crypto custody and crypto deposits as free. External crypto withdrawals combine a network charge with a 0.29% service component, capped at €150, with a stated minimum of €1.49. Not every listed asset can be withdrawn to an external wallet. Before buying for later transfer, the customer needs to check both withdrawal availability and the final quoted charge. Optional subscriptions are a separate expense and should not be confused with the basic transaction schedule.

Supported assets and features

Coinhouse advertises more than 70 crypto assets, with bitcoin, ether and solana among its prominent markets. Its buying and selling service is complemented by scheduled purchases and staking for supported assets. Scheduled purchases automate timing, but they do not guarantee a favorable average purchase price. The platform's emphasis is on managing a portfolio through an accessible interface, rather than presenting every customer with a complex exchange order book as the primary experience.

Customer support and optional advisory or portfolio services are another defining feature. The French regulator's register lists authorization for custody, exchange, order execution, advice, portfolio management and transfers. The presence of those permissions does not mean every service is included in the basic account or suitable for every customer. Someone comparing Coinhouse's overall cost should identify the actual service being purchased, especially when personalized assistance or a paid offer is part of the arrangement.

Security

Coinhouse's strong authentication combines the linked phone with a personal code or biometric approval. It applies to sensitive operations such as crypto withdrawals and changes to account details, not just the initial identity check. The company also describes a custody approach that prioritizes offline storage. These controls address access and custody risks, while the current MiCA authorization provides an identifiable regulatory framework. Neither mechanism protects a customer from a decline in the value of a crypto asset.

The operating history includes the suspension of withdrawals from Coinhouse's crypto savings products in 2022 following counterparty difficulties, as reported by financial media. That was a product liquidity event, not evidence that every ordinary crypto balance was hacked. It remains relevant when judging services that generate returns through additional arrangements. The current trading service and its authorization should be assessed separately, without turning a historical incident into a claim of an ongoing platformwide withdrawal freeze.

Pros

• Current MiCA authorization covering several clearly defined crypto activities.
• Euro funding, scheduled purchases and customer support.
• Published retail transaction charges and strong smartphone authentication.

Cons

• Fixed processing charges increase the relative cost of small orders.
• External withdrawals are unavailable for some listed assets.
• A linked smartphone is required, and historical savings products experienced withdrawal disruption.

Verdict

Coinhouse is most relevant to an eligible European customer who values support, euro payments and a clearly identified regulatory framework. It is less compelling for someone focused exclusively on minimizing frequent trading costs or transferring every listed asset to a personal wallet. Its review should retain both sides of the record: current authorization and access controls are concrete strengths, while fees, withdrawal eligibility and the history of its savings products are material qualifications.